FAQ

Below are some of the most common questions we receive from customers. If you don’t find your answer here, our support team is always ready to help.

1. Do you ship internationally?

No. At this time, we only ship within the United States and do not offer international delivery.

2. How long does shipping take?

• Processing time: 1–2 business days

• Shipping time: 3–4 business days across the U.S.
  Once shipped, you will receive a tracking number via email.

3. Do you offer free shipping?

Yes! We provide free shipping on all orders within the United States, with no minimum purchase required.

4. What is your return policy?

Returns are accepted within 7 days from the date the order is delivered. Items must be unused, undamaged, and in original packaging. Refunds are issued within 5–10 business days once the return is approved.

5. Can I exchange an item?

Yes. Exchanges are available within 10 days of receiving your order, as long as the item is in its original condition.

6. How do I start a return or exchange?

Simply email us at contact@Fayloria.store with your order number and reason for return. Our team will guide you through the next steps.

7. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery.
Send photos and your order number, and we will resolve the issue as quickly as possible.

8. Do you offer warranty on your jewelry?

While we do not offer a formal warranty, we stand behind the quality of our products. If you experience an issue shortly after receiving your jewelry, reach out to us and we will do our best to help.

9. How do I care for my jewelry?

To maintain brilliance:

• Avoid contact with water, lotions, and perfumes

• Store in a dry place

• Use a soft cloth to clean regularly
  These simple steps help keep your jewelry shining longer.

10. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Contact us immediately for assistance. Once shipped, changes cannot be made.